Refund Policy

1. Try before you pay

You can use the homepage demo without an account, and every new account gets 3 free queries, so you can see how Synero works before paying anything.

2. Cancelling

You can cancel your subscription anytime from the billing page in the app. Cancelling stops future charges; you keep access and can spend your credits until the end of the period you already paid for. We do not give partial refunds for unused time in a billing period.

3. When we refund

Subscription fees and credit packs are generally non-refundable, because credits pay for AI usage we buy from model providers as you use them. We will refund you in these cases:

• you were charged twice for the same thing, or charged an amount that does not match the price shown at checkout;
• you were charged for a renewal after you cancelled;
• a Synero outage or bug kept you from using the Service for most of a billing period;
• local consumer law gives you a right to a refund or to withdraw from the purchase (for example the 14-day right of withdrawal for consumers in the EU and UK, which may be reduced by the value of the credits you have already used).

Outside these cases we may still grant a refund at our discretion.

4. What a refund does

A refund of a subscription payment ends your subscription right away. A refund also removes the refunded payment's credits from your balance (a partial refund removes a matching share), down to a balance of zero. Credits you already spent are not charged back to you.

5. How to ask

Email [email protected] from your account email within 30 days of the charge, with the date and amount (or the receipt). If you paid through Whop you can also contact us through Whop. We reply within 5 business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

6. Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix billing problems faster. While a dispute is open, or if a dispute is decided against us, we may suspend purchases and access on the account and remove the disputed credits.

7. Contact

Billing and refund questions: [email protected].